Refund and Returns Policy

NØRA Digital Purchase Terms: Refunds, Returns & Access

Quick Definition

NØRA sells digital-only business tools for spa and beauty operators—courses, guides, templates, planning resources, and operational toolkits. When you purchase, you’re buying digital access to content, not a physical product.

1) What You Receive 

Delivery is electronic only. No shipping, no printed materials, no physical returns.

Your order may be delivered through:

  • a secure download link

  • a customer portal/library area

  • both of the above, depending on the product

Files may include formats such as PDF, DOCX, XLSX, and other editable file types listed on the product page.

2) “Delivered” Means Access Is Issued

A product is treated as delivered as soon as it becomes available to you. That can include:

  • the download link being generated

  • the portal access being unlocked

  • the content being available to open, view, or download

Once this happens, the purchase is considered completed.

3) Returns & Cancellations

Because digital items cannot be physically returned or reliably “un-sent,” NØRA does not offer:

  • returns

  • exchanges

  • cancellations after checkout

  • “trial periods” after access is granted

4) Refund Rules 

Refunds are not available once a product has been accessed, downloaded, opened, or saved.

Refund requests are reviewed only when the issue is verifiable and falls into one of these categories:

A) Duplicate Order

  • the same product was purchased more than once by mistake (verification required)

B) File Integrity Failure

  • the file is corrupted/unusable and cannot be opened in a standard supported environment

  • the issue remains after we attempt reasonable troubleshooting or replacement delivery

C) Delivery Failure on Our Side

  • access cannot be provided due to a confirmed NØRA platform issue

  • we are unable to restore access through support steps

When possible, we resolve problems through re-delivery or access restoration first rather than refunds.

5) What Doesn’t Qualify 

Refunds aren’t issued for:

  • change of mind

  • buying the wrong item

  • not reading the product page fully

  • lack of skill/experience using the materials

  • compatibility issues with your own device/software/internet

  • partial completion or partial use

  • dissatisfaction with business outcomes or results

6) Your Responsibility After Purchase

After delivery, you are responsible for:

  • downloading your files

  • saving them securely

  • backing them up

NØRA is not responsible for loss caused by deletion, device failure, or personal storage issues after successful delivery. (If re-delivery is possible, we may assist at our discretion.)

7) Updates & Revisions

Some resources may be improved over time. Your purchase includes access to the version available at the time of purchase. Future updates are only included when the product page explicitly states they are.

8) Acceptance + Policy Changes

By purchasing from NØRA, you confirm you understand these are digital products and agree to this policy. NØRA may update these terms at any time, and changes take effect immediately once posted on the website.

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